Gift Order Taking
One of the main features of Strelitzia is the order taking part of the software. This involves 5 steps that insure every member of staff takes all the details you require. There are two types of orders you can take – funeral and gift. This section explains what goes into taking a gift order.
The first step is taking the customers details.
This is vital for collecting data that enables you to market to your customers, especially email addresses. If the customer has previously shopped with you and you have already taken their details, Strelitzia will have kept a record of it. To find their details you do a simple search, select the correct customer and carry on taking the rest of the order.
The second step is taking the recipient details.
You can manually fill in the details, or, if the customer has sent the recipient flowers before, the history will be listed. Click on the previous recipient’s name, and their details will automatically fill the boxes, another fantastic time saving feature.
If you are part of a relay service and the delivery address is not local to you, Strelitzia will take you through to eFlorist or Interflora.
If the delivery is local, you enter the delivery time and date. If you charge different amounts for different delivery locations, Strelitzia will know the amount according to the postcode you entered.
Input the finer details.
You then need to select the item the customer wants, how much they want to spend, and the message they want to put on the card. In the background of the software, you can enter in a list of gift products you sell along with the prices, which will appear in this step.
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The final box that comes up asks you if the customer wants to add any other products to their order, for example wine, chocolates or a balloon. This is a great selling tool that really works, as it reminds your staff to ask every customer if they want anything extra.
Your professional and concise final order appears on the screen, and the only thing left to do is process the payment.
Your payment goes through your EPOS till, allowing to process part payments, full payments, cash, card, cheques as well as adding amounts to customer’s accounts, while a workroom copy automatically prints out for you to work from.